Privacy Policy | The Infinity-Z

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The Infinity-Z ("we", "us") respects your privacy. This policy explains what personal data we collect when you visit our website or book tickets, and your rights over it.

1. Data we collect

Booking details: name, email address, phone number, chosen date/slot and ticket quantity.
Payment data: processed securely by our payment gateway, Razorpay. We do not store your full card number or CVV on our servers.
Usage data: device/browser info and cookies used to run and improve the site and measure traffic.

2. How we use your data

To process bookings, issue tickets/QR passes, and provide support.
To send booking confirmations and service messages (email/SMS/WhatsApp).
With your consent, to send offers and newsletters (you can opt out anytime).
To meet legal, tax (GST), and accounting obligations.

3. Sharing

We share data only as needed with: our payment gateway (Razorpay); ticketing partners you book through (e.g. BookMyShow, District); communication and analytics providers; and authorities where required by law. We do not sell your personal data.

4. Storage & security

Personal data is encrypted in transit (HTTPS) and protected with access controls. We retain data only as long as necessary for the purposes above or as required by law, then delete or anonymise it.

5. Your rights (DPDP Act, 2023)

Access, correct, or update your personal data.
Withdraw consent and request erasure, subject to legal retention needs.
Nominate another person to exercise your rights.
Raise a grievance with our Grievance Officer (below) and, if unresolved, with the Data Protection Board of India.

6. Cookies

We use essential cookies to run the site and optional analytics cookies. You can control cookies through your browser settings.

7. Children

Bookings are made by adults. We do not knowingly collect data from children without verifiable parental consent, in line with the DPDP Act.

8. Grievance Officer

Grievance Officer, The Infinity-Z
Gulshan One29 Mall, Plot No C3 & E1, Noida-Greater Noida Expy, Sector 129, Noida, Uttar Pradesh 201304
Email: theinfinityzimmersive@gmail.com · Phone: +91 120 415 9107